Very occasionally, as with everything in life, things can go wrong. In the rare event that you are dissatisfied with our service we will make every effort to resolve the problem. Please contact us first to see how we can help. If you wish to register a complaint, please write to Anstee and Company Limited, 5 Brooklands Court, Kettering Venture Park, Kettering, Northants, NN15 6FD or telephone 01536 483733.
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.