Our Values

Anstee & Co offer an exciting new concept in financial design, coupled with friendly, efficient service.
We work with you, helping you to achieve your financial goals and a secure financial future.
Our Values

Our Ethical Policy

We are committed to providing the highest standard of financial advice and service possible. The interest of our clients is paramount to us and to achieve this we have designed our systems and procedures to place you at the heart of our business. In doing so, we will:

  • Be open, honest and transparent in the way we deal with you;
  • Not place our interests above yours;
  • Communicate clearly, promptly and without jargon;
  • Seek your views and perception of our dealings with you to ensure it meets your expectations or to identify any improvements required.

How we work with you

  • We offer high-quality independent financial planning from qualified advisers you trust.
  • We will communicate clearly and openly with you so that you understand the decisions you are making and what you can expect from us.
  • We understand the importance of truly independent financial advice and ensuring that this independence works for you.
  • We maintain an active role in all the professional bodies that we are associated with.

Caring for clients and complaints

Very occasionally, as with everything in life, things can go wrong. In the rare event that you are dissatisfied with our service we will make every effort to resolve the problem. Please contact us first to see how we can help. If you wish to register a complaint, please write to Anstee and Company Limited, 5 Brooklands Court, Kettering Venture Park, Kettering, Northants, NN15 6FD or telephone 01536 483733.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.

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01536 483733

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